Introduction & Scope of Privacy Policy
This Privacy Policy is issued by 100cuc, Malaysia's online entertainment platform offering online casino, Sports Betting, e-sports, badminton, virtual sports, and jackpot services. This document describes our practices for collecting, using, storing, and protecting the personal information of 100cuc platform users.
This Privacy Policy applies to all users who access the 100cuc website, use our mobile app, or interact with any service offered by 100cuc. We fully comply with the requirements of Personal Data Protection Act 2010 (PDPA Malaysia) in all aspects of data management.
📌 Important: By registering an account or using any 100cuc service, you consent to our processing of your personal data in accordance with the terms set out in this Privacy Policy. If you do not agree, please discontinue use of this platform.
Types of Personal Data We Collect
100cuc collects various categories of personal information to enable us to provide a safe, fair, and responsible service to players in Malaysia. The data collected falls under three main categories:
A. Information You Provide Directly:
- Full name as shown on your identity card (MyKad) or passport
- MyKad number or passport number
- Date of birth and gender
- Current residential address in Malaysia
- An active Malaysian mobile number
- A valid email address
- E-wallet account information (Touch 'n Go, GrabPay, Boost, ShopeePay) or Malaysian bank account details
- Selfie or personal photograph (if required for KYC verification)
B. Automatically Collected Information:
- Your device's IP address when accessing the 100cuc platform
- Browser type and version used
- Device operating system (Android, iOS, Windows, macOS)
- Navigation history within the 100cuc platform
- Time and duration of each login session
- Geolocation data (state and city only, not precise coordinates)
- Game activity logs and betting history
C. Financial Transaction Information:
- Deposit and withdrawal history in Malaysian Ringgit (MYR)
- Payment methods used (DuitNow, FPX Maybank2u, CIMB Clicks, etc.)
- Records of bonuses and promotions claimed
- Game win and loss history
⚠️ Note: 100cuc does not store credit card numbers or sensitive payment information directly in our systems. All financial transactions are processed through licensed, secure third-party payment processors.
How Your Personal Data Is Used
100cuc uses collected personal data for legitimate and transparent purposes only. We will not use your data for unrelated purposes without your prior consent. Primary purposes of data use:
- Account Management: To create, verify, and manage your 100cuc account, including the KYC (Know Your Customer) process required under anti-money laundering regulations.
- Transaction Processing: To process your deposits and withdrawals to your preferred Malaysian payment method, such as Touch 'n Go eWallet, GrabPay, DuitNow, or FPX.
- Platform Security: To detect and prevent fraudulent activity, multi-account usage, bonus abuse, and any activity that violates Terms & Conditions 100cuc.
- Legal Compliance: To fulfil legal obligations under the PDPA 2010, the Anti-Money Laundering Act 2001, and directives from relevant Malaysian authorities.
- Service Improvement: To analyse usage patterns and improve the gaming experience on the 100cuc platform based on feedback and behavioural data.
- Account-Related Communications: To send important notifications relating to your account, transactions, security, or policy changes to your registered email address or phone number.
- Marketing (With Consent): To inform you about 100cuc promotions, the latest bonuses, and exclusive offers — only where you have given consent to receive marketing communications.
Sharing Data with Third Parties
100cuc will not sell, rent, or disclose your personal data to third parties for marketing purposes without your explicit consent. However, we may share certain information in the following limited circumstances:
- Payment Processors: Approved e-wallet and banking providers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX) may receive limited transaction information necessary to process your payments.
- Game Providers: Third-party gaming companies that provide slots, live casino, and other products on the 100cuc platform may receive the game data necessary for technical operations.
- Malaysian Authorities: Information may be disclosed to the Royal Malaysia Police (PDRM), Bank Negara Malaysia, or other government authorities when required by law or court order.
- Technical Services: Cloud service and technical infrastructure providers bound by strict confidentiality agreements.
✅ 100cuc Guarantee: All third parties who receive your data are bound by data protection agreements that comply with PDPA 2010. They are only permitted to process your data for specified purposes and may not use it for any other reason.
Your Personal Data Security
100cuc takes data security very seriously. We implement a range of technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse:
- 256-bit SSL Encryption: All data transmitted between your device and 100cuc servers is protected by 256-bit SSL encryption — the highest standard in the financial industry.
- Secure Data Storage: Data is stored on secure servers with strict access controls, accessible only by authorised personnel.
- Two-Factor Authentication: 2FA is available and recommended for all 100cuc accounts as an added layer of security.
- 24/7 Monitoring: Our security systems are continuously monitored to detect any suspicious activity or unauthorised access attempts.
- Regular Security Audits: The 100cuc platform undergoes regular penetration testing and independent security audits.
While we take all reasonable precautions, no security system is entirely foolproof. You are responsible for keeping your 100cuc account password and login credentials confidential.
Cookies & Tracking Technologies
100cuc uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the 100cuc website.
| Cookie Type | Purpose | Duration | Deniable? |
|---|---|---|---|
| Essential Cookies | Login, session security | Session only | No (mandatory) |
| Functional Cookies | Language preference, user settings | 30 days | Yes |
| Analytics Cookies | Platform usage statistics | 90 days | Yes |
| Marketing Cookies | Relevant advertising, retargeting | 60 days | Yes |
You can manage or decline cookies through your browser settings at any time. However, declining essential cookies may affect certain functions of the 100cuc platform, such as the ability to remain logged in.
Data Retention & Deletion
100cuc retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required under Malaysian law:
- Active Account Data: Retained for the duration your account remains active on the 100cuc platform plus 5 years after account closure (as required under PDPA and anti-money laundering legislation).
- Financial Transaction Records: Retained for 7 years in accordance with Malaysian accounting and tax legislation.
- Security Logs: Retained for 2 years for investigation purposes in the event of a security incident.
- Marketing Data: Deleted within 30 days of you unsubscribing from marketing communications.
Once the retention period expires or you request deletion, your data will be permanently deleted or securely anonymised from our systems.
Your Rights Under PDPA 2010
As a data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding personal data held by 100cuc:
- Right of Access: You have the right to request a copy of the personal data we hold about you at any time.
- Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data.
- Right to Withdraw Consent: You have the right to object to the processing of your data for direct marketing purposes.
- Right to Withdraw Consent: You may withdraw previously given consent at any time, though this may affect our ability to provide certain services.
- Right to Complain: You have the right to lodge a complaint with the Malaysian Personal Data Protection Commissioner if you believe your rights have been violated.
To exercise any of the above rights, contact the 100cuc Privacy Officer team by email at support@100cuc.bet with the subject line "PDPA Privacy Request". We will respond within 21 business days in accordance with the requirements of PDPA 2010.
⚠️ Note: Certain data deletion requests may not be fully fulfilled if 100cuc remains legally obligated to retain the data in question, such as financial transaction records required by Bank Negara Malaysia.
Child & Minor Protection
The 100cuc platform is for users aged 18 and above only. We do not knowingly collect or process personal data from children or individuals under the age of 18.
If we detect or are informed that a person under the age of 18 has registered an account at 100cuc, we will:
- Suspending the account immediately
- Deleting all related personal data as soon as possible
- Returning any remaining balance in the account
Parents or guardians with concerns about their child's use of the 100cuc platform are encouraged to contact us immediately at support@100cuc.bet.
Amendments to This Privacy Policy
100cuc reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, updates to Malaysian law, or improvements to our platform services.
When significant changes occur, we will notify you via:
- Notifications displayed prominently on the 100cuc platform
- Notification email to your registered email address (for major amendments)
- Update the "Last Updated" date at the top of this document
Your continued use of the 100cuc platform following any amendments to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact the 100cuc Privacy Officer
If you have any questions, concerns, or complaints regarding this Privacy Policy or how 100cuc handles your personal data, please contact our Data Protection Officer:
- Email: support@100cuc.bet (Subject: "PDPA Privacy Enquiry")
- Live Chat: Available 24/7 within the 100cuc platform — select "Privacy Matters" under the enquiry category
- Response Time: Within 3 working days for general enquiries; 21 working days for formal PDPA requests
We are committed to taking every privacy complaint seriously, conducting a thorough investigation, and providing a clear response within the stipulated timeframe.
💡 Official Channels: Privacy complaints may also be submitted directly to the Personal Data Protection Commissioner of Malaysia through the official website of the Department of Personal Data Protection (JPDP) if you are unsatisfied with 100cuc's response.